Big Block Moments: Brian Miller & Miller Auto

Posted by Block Insurance on November 15, 2019

Everyone needs insurance. But when you own a business, and that business involves getting wrecked cars and heavy equipment back on the road, you really need insurance. 

“Regular trucking companies are more cut and dried,” explained Brian Miller, owner of Miller Auto in Lima. “In towing, you don’t know what you’re going after.” 

Read more about Miller’s experience with Block Insurance and why he’s been with them since 2016 in this blog post. 

Switching to Block Insurance 

Miller wasn’t looking to switch insurance companies back in 2016: He was happy enough with his provider. But when Block Insurance advisor Dan Zwiebel stopped by one day, it changed everything.

“I like to do local business,” said Miller. “Dan was interested in what we do. He saw flaws in the policy we had and explained why they were flaws. Together, we ended up setting down a policy that was tailored perfectly to what we do.”

Zwiebel’s authentic interest in Miller Auto and his desire to help Miller understand his policy won him the business: “He helped me realize what I was getting. I wasn’t just buying insurance cold turkey.” 

Related read: Big Block Moments - Rod Winegardner >>

Responsive Customer Service From Block Insurance

Today, Miller is pleased with the service he continues to get from the entire Block Insurance team

For instance, when Zwiebel is in the area, he’ll stop in and see if Miller needs anything - like increasing the limits on his polices when he gets new or upgraded vehicles. 

Another service Miller raved about was how easy it was to get information. 

He gave the example of towing a commercial vehicle, like FedEx, that breaks down on the side of the road. Before Miller can tow it, FedEx needs an emailed copy of his proof of insurance. Miller can simply text or call one of the customer service agents at Block and have them email the certificate of liability directly, all in a matter of minutes.

“You want to talk about a happy customer - that’s it,” Miller said. “It’s so convenient that I can text them. It’s not ‘please press hold’ when you call. These people are right here; they’re five minutes away.”

Because Miller’s all about the local connection, he can’t say enough about the customer service he gets at Block Insurance.

“We know each other personally. I’m all about the convenience and simplicity of dealing with local hometown people. I’ve switched everything to Block  - personal, home, auto - all my insurance,” he said. 

Commercial Insurance From Block

We’re a small business ourselves, so we know how small businesses work. You’ll never get a one-size-fits-all policy; we always take the time to thoroughly understand your business so we can find an option that fits your needs.

We can offer the following types of commercial insurance:

  • Business automobile
  • Commercial general liability
  • Commercial property
  • Cyber liability
  • Employment practices liability
  • Umbrella coverage

Learn more about what we can do for you. Contact us today and a real person will get back to you as soon as possible.

Contact Us >>

Category: Big Block Moments

Recent Posts